Office 365 includes desktop versions of Office 2016 applications including Word, Excel, Outlook, PowerPoint, OneNote and Publisher. Access and work on files online or offline.

Salesforce is a cloud-based customer relationship management tool. It tracks customer information and interaction in one place, automates complex business processes, and uses artificial intelligence to provide predictive lead scoring and recommend next best step. Leads can be automatically fed to representatives’ mobile devices. Self service portals enable customers to help themselves and call centre/help desk software helps manage second-stage customer support. Create personalised marketing tailored to individual customers.

It also provides the ability to unify datasets from multiple sources into a single view and utilise self-service wave analytics that reveal hidden patterns in data, predict future trends, recommend the most productive actions, and automate and prioritise questions the business should be asking.

ServiceNow is an IT service management system that provides forms-based workflow application development. It offers integration options for platforms such as Salesforce, JIRA, SharePoint and BMC Remedy Action Request System. It also provides end-to-end visibility into ITIL processes and infrastructure through a single system of record, making it possible to consolidate redundant, legacy service tools into a single system; standardise service processes across IT, increasing the speed of request fulfilment; deliver services faster through workflow automation; and automate manual, repetitive tasks to free up time for work that adds value to the business.

Also offers self-service capabilities with a simple and intuitive way for employees to request IT services, log issues, track progress and resolve problems without picking up the phone or sending a single email.

A cloud-based job management application that is accessible across a range of mobile devices. Allows businesses to track jobs, schedule staff, record billable hours, create quotes, order materials, manage inventory, generate invoices, monitor workplace safety and take payments.

Automates occupation health and safety compliance and allows staff to perform risk assessments from anywhere. Businesses can have custom compliance forms, checklists and assessments created at no extra cost. Inbuilt project management software manages control resource allocation, purchasing, records communications and variations, and allows businesses to compare actual costs with estimated values to ensure estimating is accurate. Also offers an integrated purchase order system, and Geo Zone, which allows businesses to schedule or assign jobs by postcode, suburb or geographic zone, plus GPS job tracking of not only vehicles or vans, but mobile devices to enable monitoring of field technicians across the day. AroFlo ServiceTrack has an inventory management module that enables tracking of parts and materials used by different employees.

Staff can also add parts to purchase orders or book materials with the ‘Scan Barcode’ feature from an iPhone or iPad. A custom API is available, but AroFlo can also be integrated with a variety of software, including MYOB, QuickBooks, SAASU, Sage Pastel and Xero accounting apps, plus eWay credit card processing and SMS messaging. It can run on a variety of operating systems, including Windows, Mac, Linux, Chrome OS, iOS (Apple) – Field and Android – Field.